Privacy policy
We collect as little personal information as we can while still delivering and supporting your subscription. This policy explains what that is and what we do with it. We follow the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
| Information | When | Why |
|---|---|---|
| Name, email, phone number | At checkout | To identify your order, send your login and contact you about it |
| Device type and channel preference | At checkout | To send the right setup steps and organise your lineup |
| IP address and browser type | At checkout | To prevent fraud and abuse of the order form |
| Payment details shown on your e-Transfer | When you pay | To match your payment to your order |
| Messages you send us | WhatsApp and email | To answer you and keep a record of support |
| Connection data from your streams | While you watch | To enforce screen limits and diagnose problems |
We never receive your bank login or card number. We don't ask for government ID.
What we don't do
- We don't sell, rent or trade personal information.
- We don't use advertising trackers or analytics cookies on this website.
- We don't send marketing messages unless you've asked us to.
Cookies
This website doesn't set tracking or advertising cookies. Your browser may store basic technical data needed for the site to work, such as cached files.
Who can see your information
Only the people on our team who need it to process orders and provide support. Some information passes through service providers we rely on, such as our web host, our email provider and WhatsApp, each under their own privacy terms. We may disclose information if required by law, for example in response to a valid court order.
How long we keep it
We keep order and support records for as long as we need them to handle your subscription, renewals, refunds and questions, and to meet legal obligations. After that, we delete or anonymise them.
Security
This site is served over an encrypted connection. Order records are stored in a private location on our server that isn't publicly accessible, and access to our admin tools is password-protected.
Your rights
You can ask to see the personal information we hold about you, correct it, or have it deleted when it's no longer needed for an active subscription. Email contact@iptvinc.ca with the subject line "Privacy request." We'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes
If we change this policy, we'll update the date at the top of the page. Significant changes will be highlighted here.