Talk to a person, not a ticket queue
Whether you're setting up for the first time, choosing a plan or trying to get a channel back before puck drop, write to us. Support runs around the clock, in English and French.
The fastest option for trials, setup help and anything urgent. Send photos or short videos of what's on your screen and we can usually see the problem straight away.
Open a chatBest for order questions, refund requests and anything that needs a written record. Write to contact@iptvinc.ca.
Send an emailHelp us help you on the first reply
Most support conversations take one or two messages when we have the right details up front. Please include:
- Your username or order number (starting with IC-), so we can look up your account.
- The device and app, for example "Samsung TV with IBO Player" or "Fire Stick with TiviMate."
- What you see: an error message, a photo of the screen, or the channel name that isn't working.
- When it started, and whether it affects every channel or just one.
Where to send what
| Topic | Best channel |
|---|---|
| Free trial | WhatsApp (see the trial page) |
| Setup and streaming problems | WhatsApp, with a photo of the screen |
| Orders, payments and renewals | WhatsApp or email, with your order number |
| Refund requests | Email, as set out in the refund policy |
| Reseller program | WhatsApp (see the reseller page) |
| Copyright notices | Email, following the copyright process |
| Privacy requests | Email (see the privacy policy) |
Before you write: quick fixes
Three things solve a surprising share of problems: restart the app, restart the device and router (unplug for 30 seconds), and check that nobody else is streaming on a one-screen plan. If you're seeing buffering, our buffering guide walks through the rest. For setup questions, the setup guide covers every common device.
Security reminder
We will never ask for your online banking password, a remote-access app on your device or a photo of your ID. Payments only go to the recipient shown on your order confirmation. If someone claiming to be us asks for anything else, stop and message us on the WhatsApp number on this page.